Customer care

Track your order

Find out where your gear is in a few seconds. Paste your tracking number below, or sign in to see all your orders.

Have a tracking number?

Track your package

Paste the tracking number from your shipping confirmation email. We'll recognize the carrier and take you straight to its tracking page.

Or go straight to a carrier:
UPS USPS FedEx DHL

Check your shipping email

When your order ships, we email your tracking details. Look for a message from Akuna Outfitters and click the tracking link.

See all your orders

Sign in with the email you used at checkout to view every order and its current status.

Go to my account →

No tracking yet?

Send us your order number and we'll check on it for you. We reply within 24 hours.

Ask about my order →
What to expect

From checkout to your door

Order placed

You'll get an order confirmation email right away. We process orders fast, so contact us immediately if anything needs to change.

Packed & shipped

Your order ships from our nationwide distribution network. Most orders ship free by standard ground.

On the way

We email your tracking number when it ships. Paste it above any time to see where it is.

Delivered

Orders often ship the same day, and most arrive within 3 business days.

Common questions

Order & delivery help

Where do I find my tracking number?
It's in the shipping confirmation email we send when your order leaves the warehouse. You can also sign in to your account to see your orders. Can't find either? Send us your order number and we'll look it up.
My tracking hasn't updated in a while. Is something wrong?
Carriers often don't scan packages again until they reach the next facility, so a day or two without an update is normal. If it's been several days with no movement, contact us and we'll follow up with the carrier.
I got more than one tracking number. Why?
If your order has several items, some may ship separately and arrive in different boxes. Each box gets its own tracking number.
It says delivered, but I don't have it.
Check around the delivery spot, with neighbors, and, for marinas or campgrounds, at the office or front desk. If it still hasn't turned up within a day, contact us and we'll help sort it out.
Can I change or cancel my order?
We process orders quickly, so we can't guarantee a change or cancellation once your order is confirmed. Contact us right away and we'll do our best. See our shipping policy for details.
My item arrived damaged or it's the wrong part.
We'll make it right at no cost to you. Text a photo to (727) 502-6735 with your order number for the fastest help. Details are in our returns policy.