Your satisfaction is our top priority. We appreciate your support for small businesses, and we respond to every message within 24 hours.
If we made a mistake
If you receive an incorrect or damaged item, contact us right away. We'll correct the error at no additional cost to you, including shipping a replacement and providing a return label if needed.
Fastest way to resolve it: text a photo of the item you received to (727) 502-6735, along with your order number.
Standard returns
We try to give you all the information you need to make an informed purchase. If you'd like to return an item because it isn't suitable, you found it for less elsewhere, or you ordered it by mistake, the return is handled under our standard policy and return shipping is your responsibility. Prepaid return shipping is only provided under certain conditions, such as our error above.
How to return an item
- Request a Return Authorization (RMA). All returns must be authorized first. Contact us with your order number and the item you'd like to return.
- Pack it securely in its original packaging and include your RMA number.
- Ship it with tracking. You're responsible for shipping the item(s) back to us securely, including shipping costs and tracking. Return shipping charges are non-refundable.
- Send it within 30 days. Returns must be postmarked within 30 days of the original shipment date.
Condition & restocking fees
Items must be returned in their original packaging and in a condition suitable for resale. Returns that don't qualify for a full refund may be charged a restocking fee of up to 50%, or the return may be rejected and destroyed. Shipping charges are non-refundable.
Returns of used, tried, damaged or dirty items will receive partial or no credit, and we reserve the right to refuse returns on worn or used items.
Items that can't be returned
The following are not returnable once installed, tried or opened:
- Electrical parts
- Trolling motors
- Electronics
- Engine parts
- Controls & cables
- Propellers
- Maps and service manuals
Life jackets must have their tags attached to be returnable.
Not sure a part will fit? Ask us before you install or open it. We're happy to help confirm fitment.
Manufacturer warranty returns
We process manufacturer warranty returns as a courtesy, with shipping costs paid by the customer. Some manufacturers handle warranty claims directly; when that's the case, we'll give you their contact information.
Refunds
Every return must include its RMA number. Credit is typically issued within 7–14 business days of the item arriving at our facility, although timing can vary. Including the right paperwork keeps your refund moving smoothly.